UK DELIVERY £3.99 FREE ON ORDERS OVER £40

Frequently Asked Questions

  1. Are you discreet?
  2. Can I order by phone or fax?
  3. How will my order be shipped?
  4. How long will it take for me to receive my order?
  5. Do you ship to my country?
  6. Is it safe to submit my credit card information?
  7. What will it show on my credit card statement?
  8. How can I pay for my order?
  9. Who should I contact if I have questions?
  10. Is VAT included in the prices?



  • Are you discreet?
    Yes, very discreet. All orders sent in plain brown boxes or padded envelopes. No indication on outside of package to what is inside. We keep all our customer records confidential. We never sell our customer list. We do not send any unsolicited mail. You can add or delete your name from an e-mail list that we use to inform our customers about new products and special offers. You must ask for this service, you will not be added unless you request to be included.

  • How will my order be shipped?
    Your order will by the postage method you choose during checkout.

  • How long will it take for me to receive my order?
    Goods that are in stock are dispatched the same day. If for any reason we are out of stock, we would expect to get your goods to you in about 12 days. If your products are out of stock when your order is placed we will contact you to let you know an expected delivery date.

  • Do you ship to my country?
    We ship to the UK and Ireland, Europe and USA. 

  • Is it safe to submit my credit card information?
    Yes, our checkout process is secure. All credit/debit card details are processed securely. See our Security page for more information.

  • What will it show on my credit card statement?
    You card will be billed as PD ONLINE.

  • How can I pay for my order?
    You may pay with your Credit Card, debit card including Switch and Solo and PayPal. 

  • Who should I contact if I have questions?
    Please send us an email with your question(s) to customer services. Please use our contact form here

  • Is VAT included in the prices?
    Yes it is. The price you see is the price you pay.