Returns & Exchanges

Return or exchange an item - our 100% money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please print off and fill in a returns form when sending goods back to us, making sure to include your order number, displayed on your packing slip in the box with your delivery.

You can download the returns form in several formats below. 

Please send all returns to: 

Returns Department - Pure Desires
PO BOX 228 Hitchin
United Kingdom 

Returns form pdf
Returns form Word document
Returns form Excel file